This Privacy Policy explains how Whole Tone Piano Works ("we," "us," or "our") collects, uses, and protects information from customers and prospective customers, including people who contact us through Facebook and Instagram lead ads or who visit our website. By submitting your information to us — whether through our website, a Facebook or Instagram lead form, phone, or email — you agree to the terms of this policy.
We collect information you provide directly to us, including when you submit a lead form on Facebook or Instagram, fill out a form on our website, call us, text us, or email us. This may include:
When you visit our website, some information is collected automatically through cookies and similar technologies. This may include your IP address, browser and device type, the pages you view, how long you spend on them, and the site or ad that referred you. We use this to understand how people find and use our site, and to measure whether our advertising is working.
This information is not linked to your name or contact details unless you separately choose to contact us.
When you submit a lead form through one of our ads on Facebook or Instagram, Meta (the company that operates Facebook and Instagram) shares the information you submitted — such as your name, phone number, and email address — directly with us so we can respond to your inquiry. We only receive the information you choose to submit through that form.
Meta's own collection and use of your information is governed by Meta's Privacy Policy, which is separate from this policy and outside our control. We encourage you to review it if you have questions about how Meta handles your data.
We advertise through Google Ads, and our website uses Google's tag (gtag.js) to measure the results of those ads. This lets us see how many people who clicked an ad went on to contact us or book an appointment.
We also use remarketing. This means that after you visit our website, you may later see our ads on other websites and apps across the internet. Third-party vendors, including Google, show our ads on sites you visit. We and third-party vendors, including Google, use first-party cookies and third-party cookies together to inform, optimize, and serve ads based on your past visits to our website.
We do not give Google your name, phone number, or email address for advertising purposes. Remarketing relies on cookies and similar identifiers in your browser, not on your contact details.
You can opt out at any time:
Opting out will not stop you from seeing ads — it means the ads you see are less likely to be based on your visit to our site.
We use Cloudflare Web Analytics to see basic, aggregate traffic patterns — things like how many people visited a page and which pages are most useful. Cloudflare Web Analytics does not use cookies and does not track individual visitors across sites.
Our website also loads fonts from Google Fonts, which means Google receives your IP address in order to deliver those files.
We use the information you provide solely to:
We will never sell, rent, or trade your contact information to any third party, for any reason. Your name, phone number, email address, and any other details you share with us are used only by Whole Tone Piano Works to communicate with you and provide our services — nothing more.
We may share your information with trusted service providers who help us operate our business. These currently include Gazelle (appointment scheduling), Web3Forms (delivering messages sent through the contact form on our website), Google (advertising and ad measurement), Meta (lead ads), and Cloudflare (website hosting support and analytics). These providers only access what's needed to perform their function for us, are contractually required to protect your information, and are prohibited from using it for their own purposes.
One clarification, so this section isn't misleading: the promise above is about your contact information, which we never sell. Separately, the advertising cookies described under "Google Ads, Cookies, and Remarketing" do involve third-party vendors receiving information about your visit to our site. Some state privacy laws define that kind of cookie-based advertising as "sharing" or a "sale" of personal information, even though no money changes hands and no contact details are involved. You can opt out of it using the links in that section.
We keep your information only as long as needed to respond to your inquiry, provide services, and maintain reasonable business records. You may request that we delete your information at any time (see "Your Choices" below).
You can:
To make any of these requests, contact us using the information below.
We take reasonable steps to protect the information you share with us. No method of storage or transmission is completely secure, but we work to keep your information safe and only accessible to those who need it to serve you.
Our services are intended for adults. We do not knowingly collect information from children under 13.
We may update this Privacy Policy from time to time. The "Effective Date" at the top of this page reflects the most recent update.
If you have questions about this Privacy Policy or how we handle your information, contact us:
Whole Tone Piano Works
Email: jacob@wholetonepiano.com
Phone: (971) 202-0538
Website: wholetonepiano.com
